Privacy Policy

INTRODUCTION

Scholara Tutoring Inc. is committed to protecting your privacy and safeguarding the personal information you share with us. Whether you participate in in-person tutoring or online sessions, we ensure that your information is handled with care, transparency, and respect. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

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DEFINITIONS

“Personal Information” refers to any information about an identifiable individual, including but not limited to:

• Contact details (name, address, phone number, email)

• Payment and billing information

• Academic details, tutoring history, and learning needs

• Session preferences and usage patterns

• Any other information that could identify you​

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INFORMATION WE COLLECT

We collect personal information in the following ways:

Direct Collection

• Information provided during registration for in-person or online tutoring services

• Payment and billing details

• Communication with our administrative or support team

• Feedback, assessments, and survey responses

Automated Collection

• Website usage data and browsing behaviour

• Device details and general location information

• Session logs and activity records for online services

• Cookies and similar tracking technologies

 

PURPOSES FOR COLLECTION

We use personal information to deliver exceptional tutoring services and support your learning experience.

Service Delivery

• Matching students with qualified tutors for in-person or online sessions

• Coordinating and facilitating tutoring schedules

• Processing payments and managing accounts

• Providing ongoing client and student support

Service Improvement

• Understanding usage patterns to enhance our programs

• Developing new learning tools and service offerings

• Improving the online and in-person learning experience

• Conducting analytics to better meet student needs

Communication

• Sending session reminders and important service notifications

• Providing updates, announcements, and scheduling information

• Delivering promotional or marketing communications (with consent)

• Responding to inquiries from students, parents, and guardians

 

CHILDREN’S PRIVACY

Scholara supports learners of all ages, including minors. For students under the age of majority:

• Parental or guardian consent is required prior to collecting or using personal information

• Parents/guardians manage the student’s account and service arrangements

• Parents/guardians may request access to, correction of, or deletion of their child’s information at any time

 

DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information under the following circumstances:

Service Providers

To support our in-person and online tutoring services, information may be shared with:

• Tutors and educational professionals

• Payment processors (e.g., Wix Payments, PayPal, Stripe)

• Technology and platform providers

• Video conferencing tools (e.g., Zoom, Google Meet, Microsoft Teams)

• Other third-party partners involved in delivering our services

Legal Requirements

Information may be disclosed when necessary:

• To comply with applicable laws or lawful requests

• To respond to court orders or investigations

• To protect the rights, safety, or property of our students, tutors, or organization

Business Transactions

• During mergers, acquisitions, or corporate restructuring

• As part of business continuity or succession planning

 

DATA STORAGE & INTERNATIONAL TRANSFERS

Our platform is hosted by Wix.com Ltd., which may store information on servers located outside Canada, including the United States or other jurisdictions. By using our services, you consent to your information being stored and processed in these locations, where foreign laws may permit government access.

 

PAYMENT INFORMATION

Scholara does not store full credit card details. All payment information is processed securely through third-party providers compliant with PCI-DSS security standards.

 

SECURITY MEASURES

We maintain robust security controls to protect personal information.

Technical Safeguards

• Encryption of sensitive data

• Secure servers and databases

• Firewall and network protection

• Routine system updates and monitoring

Administrative Safeguards

• Restricted access to personal information

• Staff training on privacy and security best practices

• Background checks for tutors and administrative team members

• Secure handling and storage of documents

Physical Safeguards

• Controlled access to facilities and records

• Secure disposal of documents and physical media

 

DATA BREACH NOTIFICATION

If a breach occurs that may pose a risk to your personal information, we will:

• Notify affected individuals promptly

• Report the breach to the Office of the Privacy Commissioner of Canada where required

• Take immediate steps to contain, investigate, and resolve the incident

 

YOUR RIGHTS

You may exercise the following rights regarding your personal information:

• Access: Request access to the information we hold about you

• Correction: Request updates or corrections to inaccurate details

• Withdrawal of Consent: Withdraw consent for certain uses of your data

• Marketing Preferences: Opt out of promotional communications at any time

 

RETENTION & DESTRUCTION

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, information is securely deleted or destroyed using industry-standard methods.

 

COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies to:

• Store user preferences

• Improve navigation and user experience

• Analyze website activity

• Deliver relevant content

You may adjust your browser settings to manage cookies, though some site features may not function fully without them.

 

CHANGES TO THIS POLICY

We may update this Privacy Policy as needed. Any changes will be posted on our website and become effective immediately. Continued use of our services—whether in-person or online—signifies acceptance of the updated policy.

 

CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: tutoring@scholara.ca

We will respond within a reasonable timeframe in accordance with Canadian privacy legislation.

Last Updated: [November 14th, 2025]